Hi All,

This post is to serve as notice that BingoMania will no longer be offering refunds to players that have been disconnected from their bingo game, unless the game has itself frozen as a result of a server issue.

If you find that your game regularly freezes or your connection is regularly lost please contact our friendly Technical assistant Jordan at jordan@bingomania.co.uk and he will help you get to the bottom of the problem.

Thanks,

Stu

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8 Responses to “Disconnects”

1. 1
   On April 8th, 2008 at 9:35 am fraggle2007 said :
   

   Hi
   I do not know where to post this so am going for here as it is a fresh line of chat !!!!
   STU
   PLease can you sort it out that we can have our winnings refunded back to the card we use to play with?
   I was really lucky last month to win a lot of money, yet after a lot of emailing to and fro I didn’t actually receive it until nearly 3 weeks after i withdrew it and that was with a fedex cheque in the end.
   I love this site i really do but the hassle to get your winnings out is unreal.
   ALL other sites i have played on or still do (not a lot though lol) let you have your winings back the way to deposited them, which means within 3 days you can have your money back.
   Until i had won i never realised that this is a problem but it is unfair to the winners.

2. 2
   On April 25th, 2008 at 9:20 am wendy said :
   

   OK, EMAILED TECHS 2 DAYS AGO NOW AND ABSOLUTELY NO RESPONSE BACK. EVERY 10 MINUTES ALL MY ROOMS FREEZE OUT, I HAVE TO LOG OUT AND BACK IN AGAIN TO GET THE GAMES STARTED AGAIN. I AM AT THE END OF MY TETHER NOW AND AM GOING TO BLOW MY TOP. I CANT GO ON AUTO COZ IT FREEZES, THE LACK OF HELP FROM MANIA IS A JOKE. IF THEY WANT MY MONEY CAN SOME BODY PLZ REPLY TO MY EMAIL

3. 3
   On April 25th, 2008 at 8:30 pm fraggle2007 said :
   

   Hi
   I cannot help but i do know that it is happening to other people too.
   Mainly chat freezing etc - have to say I have been very lucky so far - touch wood.
   I am sure they will sort it soon though

4. 4
   On May 21st, 2008 at 5:07 pm wendy said :
   

   OH LOOK ME AGAIN AND PROBLEM STILL NOT SORTED, BEEN EMAILING TECHS AND BEEN ON TO HELP DESK, ONLY GET 1 REPLY ,,,,, BEEN HANDED OVER TO TECHS. WELL I AM GOING TO SAY I AM ABSOLUTLY DISGUSTED WITH THE LACK OF HELP, APOLOGIES AND SUPPORT THAT I HAVE RECEIVED, THIS PROBLEM HAS BEEN GOING ON FOR WEEKS NOW AS YOU CAN SEE FROM THE DATE OF MY LAST POST.. DO THE TECHS ACTUALLY EXIST OR ARE THEY THAT RUDE THEY CANNOT REPLY TO EMAILS. IF I TREATED 1 OF MY CUSTOMERS WITH SO MUCH IGNORANCE I WOULDNT EXPECT THEM TO COME BACK TO ME, MANIA QUICK ENOUGH TO TAKE YOUR MONEY BUT AS SOON AS A PROBLEM ARISES, YOUR IGNORED, MANY THANKS MANIA.

5. 5
   On May 22nd, 2008 at 9:41 am fraggle2007 said :
   

   Aw wendy that is pants.
   I know that loads are sufferieng, and Womble was told it was some internet connection that was at fault in the uk - bearing in mind i am in france not sure how that can make sense?
   IF it makes you feel better no-one is getting any help or proper response to tickets and tech guys - not a great deal of help to you but you are not alone in your problem.

6. 6
   On May 22nd, 2008 at 9:55 am fraggle2007 said :
   

   Actually whilst on this thread………………
   Poor Poppy has had to come in on her day off, and when she is in she is invariably having to do both rooms as Womble, and now Kitties are having such awful problems.
   Why is this???????
   At the end of the day ALL of us understand there are problems for the Gm’s - but they are in and out like a yoyo- poor Womble is well stressed out and always apologising - whilst i also suspect she is close to tears with the sheer frustration of this.
   Would it be so hard to sort it out????????
   Anyway well done our GM’s - always a laugh even under loads of pressure.

7. 7
   On May 22nd, 2008 at 11:37 am GM Median said :
   

   Wendy:
   I’m apologise completely but I missed your previous post (25th April). I will be emailing you shortly and will try and help you get sorted hun.

   Fraggle:
   Where you are in the world is irrelevant when it comes to the internet hun. You may connect through a great many different devices in other countries to get to our server. It was one of those devices (which are completely out of our control) that caused the problems that were experienced by everyone last weekend.

   Yes hun, it IS hard to sort out. What causes one person to have problems is not necessarily the same thing that causes someone else to have problems. The vast majority of our players and GMs have no problems whatsoever, so it isn’t easy at all to pinpoint what is causing someone a problem.

   Regards

   Med

8. 8
   On May 22nd, 2008 at 2:53 pm fraggle2007 said :
   

   HI Med
   It is nice to have a response - I have only had a problem once which was when the server went down and affected everyone - however as you know Kitties and Womble get it loads as do quite a few regulars - as I said luckily for me not me.
   The main thing to be noted though that everyone who has had a problem has said it started after the new server was installed.
   Surely that must be of some relevance?
   Anyway I suspect Wendy is just happy that someone has got back to her, I just hope that something can be done to help out Womble/Madhouse as most of the problems seem to stem from that room - coincidence perhaps???
   It is pants for the GM’s who are trying to work and keep chat fun and entertaining as they get so stressed out when it goes wrong.
   Am sure to see you in Madhouse again soon tho lol